Meet the Team

Meet the Team

Crystal Medina



Crystal Medina

President

I have been in the customer service industry for about 14 years; within that time I have been able to diversify myself in a few industries that I feel has helped me in bringing a fresh perspective in the remediation industry. As President and Managing owner, my overall goal with RPI is to ensure that every customer can acquire a superior level of customer service regardless of how big or small the job. We have been able to break down each component of a job from first interaction to last so that everyone feels like a priority. Thank you for taking the time in getting to know our team!

Tiffany Priestly



Tiffany Priestly

Director of Operations

My name is Tiffany Priestly, I have been working in the customer service industry for the past 17 years now. I have been extremely fortunate to have worked in different industries which has helped me with my position today as Director of Operations for Restorative Pros, Inc. My biggest motto that I go by is to treat my customers the way I would like to be treated; with respect, kindness, and honesty.

Joel Lebron



Joel Lebron

District Manager

First and foremost, I am husband and father. I have been married for 15 years. I am a father of two, a 13-year-old boy and a 9-year-old girl. I am the District Manager and with that task I bring an oversight to the daily and field operations. I build relationships with customers and commercial clients. We are a team and have built lifelong friendships with our clients. I have been in the remediation industry for 9 years. Before remediation I worked with Florida Safety. I am certified in all safety aspects and job site safety is one of my specialties. With that being said I have a true passion for helping others and that is what has kept me in the remediation business.

Melissa Bowbly


Melissa Bowbly

Billing and Collections Supervisor

Hi, my name is Melissa Bowlby, I am the billing and collections Supervisor at Restorative Pros. I have worked in the restoration business for seven years and have been working at Restorative Pros since 2018. I am certified as a Water Remediation Technician by the Institute of Inspection, Cleaning, and Restoration Certification. I currently work in the Billing and Collections department, handling the invoicing for all insurance claims and overseeing the collections process to ensure that your insurance company has everything they need to process the mitigation portion of your claim. We understand that a water loss is one of the most stressful events to experience as a homeowner, but we will ensure that your property is handled with the utmost care by providing top notch customer service and communicating directly with your insurance company from the moment work begins on your property.

Gladys Quijano



Gladys Quijano

Insurance Collection Representative

I have been a Customer Service Representative since the age of 18. I love dealing with people and helping them accomplish whatever needs they may have to their satisfaction. I am a perfectionist and take pride in my work. I am accustomed to multi-tasking and working on multiple projects. I am the Collections Representative for RPI. Humbled to say I am honored to be working with an amazing company that has highly qualified Technicians and an incredible team.

Ashley Martinez



Ashley Martinez

Dispatcher Customer Service Representative

I am the Dispatcher Customer Service Representative for Restorative Pros, Inc. I have been working in the customer service industry for 10+ years. Serving customers with the respect they deserve is my top priority. My goal is to help ease you during the process, to work with you and your schedule to make sure the Water, Fire or Mold Remediation/Mitigation process is and was as you expected, as well as to answer any questions you may have along the way. I take pride in my position here to make sure we do all we can for you and your property. "Your Property Deserves ONLY The Best!''

Roberto Martinez



Roberto Martinez

Technician Supervisor

My name is Roberto Martinez. I am the Technician Supervisor for Restorative Pros, Inc. I have been in the restoration field for over 10 years. I am certified in Water and Fire remediation. I take pride in helping my customers solve their issues as well as walking them through the process step by step to ensure everything is done to our company's expectations and beyond. I will never leave my customers property until I have answered all their questions and helped them to my full capacity. To me, a customer's home is not just a job, I treat their property as if it was my own and make sure they are fully taken care of. As the Supervisor, I have the greatest respect for my Technicians and the integrity in their work. Our team will always take care of you. "Your Property Deserves ONLY The Best!"

Adam Shehata



Adam Shehata

Technician

My name is Adam Shehata. When I started in this field, I had no idea what I wanted to do. The more I got into restoration the more I started to fall in love with the industry. I always wanted to help people but never knew how to do that. Being that I did not go to college, I thought I would not get the chance to be able to make a difference. What I have realized in this industry is that we get the opportunity to help people all the time regardless of how big or small the job. A customer's home that has mold or water damage can compromise someone's health and the integrity of their home. When we are hired we get the opportunity to bring those homeowners' property back to pre-loss condition. We are basically doctors for your home! This type of work has been the most rewarding job I have ever had.

Raymond Corniel



Raymond Corniel

Demolition Technician

My name is Raymond Corniel. I am the Demolition Technician for Restorative Pros, Inc. I have been in the restoration industry for 3 years. What I like most about my job is the lifestyle change we give the homeowner in peace, mind, and better health in having a proper remediation. I am very devoted to my position here at RPI. I know the restoration-demolition process can be stressful and I make sure I do all I can for my customers to relieve as much stress, by doing my job effectively and efficiently. I am here to answer any question about the restoration-demolition process. I take pride in my position and do all I can for you and your property.

Bradley Keyes



Bradley Keyes

Field Technician

My name is Bradley Keyes, I have worked in customer service for 12 years and have been in the restoration industry for two years. My role with Restorative Pros, Inc. is a Field Technician. I do anything from taking moisture readings to setting up equipment. I treat every property as if it were my own. We believe every customer deserves the best.