Meet the Team

HomeMeet the Team

Carlos Medina Jr.

FOUNDER & OWNER

I am first a husband, father, and grandfather. To me, God and family are the most important aspects of my life. Coming from the inner city and understanding the struggle of being a Latino man in the United States, I decided to further my education and pursue entrepreneurship to provide a better future for my ever-growing family, starting my first business at the young age of 17. I am currently the founder and owner of Restorative Pros Inc., established in 2011. I have been in the restoration industry for over 15 years and currently work alongside my wife to empower women to break both racial and gender barriers within the industry. I am proof that with hard work and determination, anything is possible!

Carlos Medina Jr.
Crystal

PRESIDENT & MANAGING PARTNER

After seeing my mother migrate to the United States and struggle as a Latina woman to raise two girls on her own, I knew at an early age that I wanted to work for myself to build something from the ground that would encompass my personality, professionalism, and desire to succeed. After following the traditional path of college and working in the service industry for over 14 years, I decided the best way to achieve my goal of success was to pursue entrepreneurship. My extensive experience has allowed me to bring a fresh perspective as president and CEO of several different companies, including Restorative Pros Inc.

crystal

Tiffany Priestly

DIRECTOR OF OPERATIONS

My name is Tiffany Priestly. I have been working in the customer service industry for the past 17 years now. I have been extremely fortunate to have worked in different industries, which has helped me with my position today as Director of Operations for Restorative Pros Inc. My biggest motto that I go by is to treat my customers the way I would like to be treated: with respect, kindness, and honesty.

Tiffany Priestly

Joel Lebron

DISTRICT MANAGER

First and foremost, I am a husband and father. I have been married for 15 years. I am a father of two, a 13-year-old boy and a 9-year-old girl. I am the District Manager, and with that task, I bring an oversight to the daily and field operations. I build relationships with customers and commercial clients. We are a team and have built lifelong friendships with our clients. I have been in the remediation industry for 9 years. Before remediation, I worked with Florida Safety. I am certified in all safety aspects, and jobsite safety is one of my specialties. With that being said, I have a true passion for helping others, and that is what has kept me in the remediation business.

Joel Lebron

Melissa Bowbly

BILLING AND COLLECTIONS SUPERVISOR

Hi, my name is Melissa Bowlby. I am the billing and collections supervisor at Restorative Pros Inc. I have worked in the restoration business for seven years and have been working at Restorative Pros since 2018. I am certified as a Water Remediation Technician by the Institute of Inspection, Cleaning, and Restoration Certification. I currently work in the billing and collections department, handling the invoicing for all insurance claims and overseeing the collections process to ensure your insurance company has everything they need to process the mitigation portion of your claim. We understand that a water loss is one of the most stressful events to experience as a homeowner, but we will ensure that your property is handled with the utmost care by providing top-notch customer service and communicating directly with your insurance company from the moment work begins on your property.

Melissa Bowbly
Ashley Martinez

ACCOUNTS RECEIVABLE REPRESENTATIVE

My name is Ashley Martinez. I am the Accounts Receivable Representative for Restorative Pros, Inc. I have been working in the customer service industry for 12+ years, and in the remediation industry for 2+ years. My priority is serving customers with top-quality customer service experience they deserve and making sure to keep them in the loop along the way with their claim. My goal is to help ease you during the process. I communicate with your insurance company every step of the way to make this process less stressful for you and to complete your claim in a timely manner. I am here to answer any questions you may have along the way. I take pride in my position here to make sure we do all we can for you and your property. “Your Property Deserves ONLY The Best!”

Ashley Martinez
Kaitlyn Miller

COORDINATOR

Hello! I am the Dispatcher and Team Coordinator for Restorative Pros Inc. I have been in customer service for 10+ years working in restaurant and retail, then in medical before coming to the restoration industry. I take pride in giving above excellent customer service with respect. I understand the process for remediation can be overwhelming and my goal is to take the process and make it as easy as possible for the client while keeping communication open so the client is aware of each step.

Kaitlyn Miller
Roberto Martinez

RESTORATION SPECIALIST

My name is Roberto Martinez. I am the Restoration Specialist for Restorative Pros, Inc. I have been in the restoration field for over 10 years. I am certified in water and fire remediation. I take pride in helping my customers solve their issues, as well as walking them through the process step by step to ensure everything is done to our company’s expectations and beyond. I will never leave my customers’ property until I have answered all their questions and helped them to my full capacity. To me, a customer’s home is not just a job; I treat their property as if it were my own and make sure they are fully taken care of. As a supervisor, I have the greatest respect for my technicians and the integrity in their work. Our team will always take care of you. “Your Property Deserves ONLY The Best!”

Roberto Martinez

Raymond Corniel

DEMOLITION TECHNICIAN

My name is Raymond Corniel. I am the Demolition Technician for Restorative Pros Inc. I have been in the restoration industry for 3 years. What I like most about my job is the lifestyle change we give the homeowner in peace of mind and better health in having a proper remediation. I am very devoted to my position here at RPI. I know the restoration-demolition process can be stressful, and I make sure I do all I can for my customers to relieve as much stress as possible by doing my job effectively and efficiently. I am here to answer any question about the restoration-demolition process. I take pride in my position and do all I can for you and your property.

Raymond Corniel
Mark Jones

TECHNICIAN

My name is Mark Jones , I am pretty new to the restoration industry. I’ve been in this industry now for about a year. What I can say is this industry has shown me so much and everyday I’m learning something new. From interacting with customers to remediating a property from start to finish . I don’t think there is any better way to learn this industry other than being a part of Restorative Pros!

Mark Jones
Efrain Rodriguez

TECHNICIAN HELPER

I have been in the industry for over 15 years and enjoy being able to assist with everything that has to do with this industry.

Efrain Rodriguez
Kira Ortega

PROJECT COORDINATOR – REBUILD DIVISION

My name is Kira, I am the Project Coordinator for Restorative Pros, Inc – Rebuild Division. Throughout my last 10 years in customer service, I have cultivated a passion for helping people and making sure I always provide the best experience. Knowing all customers and circumstances are different I try to adjust my approach to ensure all customers feel at ease during what could be a stressful time. My priority is to restore your home back to the safe haven it should be.

Kira Ortiga
Josh Sherwood

PROJECT MANAGER – REBUILD DIVISION

Hi, my name is Josh Sherwood, I am the Project Manager for Restorative Pros – Rebuild Division. I have been working in customer service for 6 years and I am a level 3 certified estimator on Xactimate. I love what I do because of the fulfillment of bringing a customer’s home back to pre-loss conditions. I enjoy my position as Project Manager because there are always new people to meet and things to learn. One of my biggest focuses in my day to day is ensuring customer satisfaction and creating an experience that is unbeatable. Outside of work I am a husband and father of two. They are the reasons I wake up every day and strive to be my best, not only to provide for them but also care for them in the best way I know how.

Joshua Sherwood
Carlos Medina Jr.

Carlos Medina Jr.

FOUNDER & OWNER

I am first a husband, father, and grandfather. To me, God and family are the most important aspects of my life. Coming from the inner city and understanding the struggle of being a Latino man in the United States, I decided to further my education and pursue entrepreneurship to provide a better future for my ever-growing family, starting my first business at the young age of 17. I am currently the founder and owner of Restorative Pros Inc., established in 2011. I have been in the restoration industry for over 15 years and currently work alongside my wife to empower women to break both racial and gender barriers within the industry. I am proof that with hard work and determination, anything is possible!

crystal
Crystal

PRESIDENT & MANAGING PARTNER

After seeing my mother migrate to the United States and struggle as a Latina woman to raise two girls on her own, I knew at an early age that I wanted to work for myself to build something from the ground that would encompass my personality, professionalism, and desire to succeed. After following the traditional path of college and working in the service industry for over 14 years, I decided the best way to achieve my goal of success was to pursue entrepreneurship. My extensive experience has allowed me to bring a fresh perspective as president and CEO of several different companies, including Restorative Pros Inc.

Tiffany Priestly

Tiffany Priestly

DIRECTOR OF OPERATIONS

My name is Tiffany Priestly. I have been working in the customer service industry for the past 17 years now. I have been extremely fortunate to have worked in different industries, which has helped me with my position today as Director of Operations for Restorative Pros Inc. My biggest motto that I go by is to treat my customers the way I would like to be treated: with respect, kindness, and honesty.

Joel Lebron

Joel Lebron

DISTRICT MANAGER

First and foremost, I am a husband and father. I have been married for 15 years. I am a father of two, a 13-year-old boy and a 9-year-old girl. I am the District Manager, and with that task, I bring an oversight to the daily and field operations. I build relationships with customers and commercial clients. We are a team and have built lifelong friendships with our clients. I have been in the remediation industry for 9 years. Before remediation, I worked with Florida Safety. I am certified in all safety aspects, and jobsite safety is one of my specialties. With that being said, I have a true passion for helping others, and that is what has kept me in the remediation business.

Melissa Bowbly

Melissa Bowbly

BILLING AND COLLECTIONS SUPERVISOR

Hi, my name is Melissa Bowlby. I am the billing and collections supervisor at Restorative Pros Inc. I have worked in the restoration business for seven years and have been working at Restorative Pros since 2018. I am certified as a Water Remediation Technician by the Institute of Inspection, Cleaning, and Restoration Certification. I currently work in the billing and collections department, handling the invoicing for all insurance claims and overseeing the collections process to ensure your insurance company has everything they need to process the mitigation portion of your claim. We understand that a water loss is one of the most stressful events to experience as a homeowner, but we will ensure that your property is handled with the utmost care by providing top-notch customer service and communicating directly with your insurance company from the moment work begins on your property.

Ashley Martinez
Ashley Martinez

ACCOUNTS RECEIVABLE REPRESENTATIVE

My name is Ashley Martinez. I am the Accounts Receivable Representative for Restorative Pros, Inc. I have been working in the customer service industry for 12+ years, and in the remediation industry for 2+ years. My priority is serving customers with top-quality customer service experience they deserve and making sure to keep them in the loop along the way with their claim. My goal is to help ease you during the process. I communicate with your insurance company every step of the way to make this process less stressful for you and to complete your claim in a timely manner. I am here to answer any questions you may have along the way. I take pride in my position here to make sure we do all we can for you and your property. “Your Property Deserves ONLY The Best!”

Kaitlyn Miller
Kaitlyn Miller

COORDINATOR

Hello! I am the Dispatcher and Team Coordinator for Restorative Pros Inc. I have been in customer service for 10+ years working in restaurant and retail, then in medical before coming to the restoration industry. I take pride in giving above excellent customer service with respect. I understand the process for remediation can be overwhelming and my goal is to take the process and make it as easy as possible for the client while keeping communication open so the client is aware of each step.

Roberto Martinez
Roberto Martinez

RESTORATION SPECIALIST

My name is Roberto Martinez. I am the Restoration Specialist for Restorative Pros, Inc. I have been in the restoration field for over 10 years. I am certified in water and fire remediation. I take pride in helping my customers solve their issues, as well as walking them through the process step by step to ensure everything is done to our company’s expectations and beyond. I will never leave my customers’ property until I have answered all their questions and helped them to my full capacity. To me, a customer’s home is not just a job; I treat their property as if it were my own and make sure they are fully taken care of. As a supervisor, I have the greatest respect for my technicians and the integrity in their work. Our team will always take care of you. “Your Property Deserves ONLY The Best!”

Raymond Corniel

Raymond Corniel

DEMOLITION TECHNICIAN

My name is Raymond Corniel. I am the Demolition Technician for Restorative Pros Inc. I have been in the restoration industry for 3 years. What I like most about my job is the lifestyle change we give the homeowner in peace of mind and better health in having a proper remediation. I am very devoted to my position here at RPI. I know the restoration-demolition process can be stressful, and I make sure I do all I can for my customers to relieve as much stress as possible by doing my job effectively and efficiently. I am here to answer any question about the restoration-demolition process. I take pride in my position and do all I can for you and your property.

Mark Jones
Mark Jones

TECHNICIAN

My name is Mark Jones , I am pretty new to the restoration industry. I’ve been in this industry now for about a year. What I can say is this industry has shown me so much and everyday I’m learning something new. From interacting with customers to remediating a property from start to finish . I don’t think there is any better way to learn this industry other than being a part of Restorative Pros!

Efrain Rodriguez
Efrain Rodriguez

TECHNICIAN HELPER

I have been in the industry for over 15 years and enjoy being able to assist with everything that has to do with this industry.

Kira Ortiga
Kira Ortega

PROJECT COORDINATOR – REBUILD DIVISION

My name is Kira, I am the Project Coordinator for Restorative Pros, Inc – Rebuild Division. Throughout my last 10 years in customer service, I have cultivated a passion for helping people and making sure I always provide the best experience. Knowing all customers and circumstances are different I try to adjust my approach to ensure all customers feel at ease during what could be a stressful time. My priority is to restore your home back to the safe haven it should be.

Joshua Sherwood
Josh Sherwood

PROJECT MANAGER – REBUILD DIVISION

Hi, my name is Josh Sherwood, I am the Project Manager for Restorative Pros – Rebuild Division. I have been working in customer service for 6 years and I am a level 3 certified estimator on Xactimate. I love what I do because of the fulfillment of bringing a customer’s home back to pre-loss conditions. I enjoy my position as Project Manager because there are always new people to meet and things to learn. One of my biggest focuses in my day to day is ensuring customer satisfaction and creating an experience that is unbeatable. Outside of work I am a husband and father of two. They are the reasons I wake up every day and strive to be my best, not only to provide for them but also care for them in the best way I know how.

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