FAQs

Restorative Pros, Inc.

  • What are your service areas?

    Our service area encompasses a wide region, including Oviedo, Winter Springs, Winter Park, and Orlando. If you're unsure whether we cover your location, please don't hesitate to reach out to our team. We'll be happy to confirm if we can assist you.

  • How do you determine pricing for your services?

    We calculate our pricing based on several factors, including the specific service required, necessary materials, and the overall scope of the project. We're committed to providing clear, upfront pricing before we begin any work, ensuring there are no unexpected costs. For a detailed quote tailored to your specific needs, please contact us to discuss your project.

  • How do I get in contact with you?

    To schedule our services, please complete our request form. Once we receive the details of your needs, we'll promptly contact you to discuss the next steps in the process.

  • Are there different Categories of Water Damage?

    Yes,

    Category 1 – Clean Water

    This is the least severe type of water damage.

    It originates from a clean, sanitary source, such as:

    • Broken supply lines

    • Overflowing sinks or tubs (with no contaminants)

    • Melting ice or snow

    • Rainwater entering from a leak

    Key point:

    If left untreated, Category 1 water can quickly degrade into Category 2 or 3 as it mixes with building materials, dirt, or microorganisms.


    Category 2 – Gray Water

    This water contains significant contamination and may cause discomfort or illness if touched or ingested.

    Common sources include:

    • Washing machine or dishwasher discharge

    • Toilet overflow without feces

    • Sump pump failures

    • Water that has sat for more than 24–48 hours

    Key point:

    Gray water requires protective equipment and more thorough cleaning and disinfecting.


    Category 3 – Black Water

    This is the most hazardous category.

    Black water contains harmful pathogens, sewage, chemicals, or toxins.

    Sources include:

    • Sewage backups

    • Floodwater from rivers, lakes, or streets

    • Storm surge

    • Standing water with microbial growth

    Key point:

    Category 3 water requires full PPE, removal of contaminated materials, and professional sanitization.

  • How quickly can Restorative Pros respond to emergency water, fire, or mold damage?

    Restorative Pros offers 24/7 emergency service with same-day or next-day response for most calls. Their team is trained to act fast to minimize damage and begin restoration immediately.

  • Does Restorative Pros work directly with insurance companies?

    Yes. The company works directly with insurance providers to simplify the claims process, reduce stress, and help customers receive the coverage they’re entitled to.

  • What areas does Restorative Pros serve in Central Florida?

    They serve Seminole, Orange, Brevard, Osceola, Volusia, and surrounding counties, including cities like Orlando, Oviedo, Sanford, Kissimmee, Lake Mary, and more.

  • What types of properties does Restorative Pros restore?

    Restorative Pros provides restoration services for both residential and commercial properties, including homes, offices, retail spaces, and industrial buildings.

  • Do you offer free assessments for water, fire, or mold damage?

    Yes. Restorative Pros provides free assessments to evaluate the extent of damage and recommend the best restoration plan.

  • Are your technicians licensed and insured?

    All subcontractors and technicians working with Restorative Pros are licensed and insured, ensuring safe, compliant, and professional restoration work.

  • Do you offer any discounts for military or self-pay customers?

    Yes. Restorative Pros offers special discounts for military members, veterans, and self-pay customers, helping make restoration services more affordable.